We understand that families face difficult and sometimes urgent decisions around addiction treatment. This policy is designed to be fair to both patients and our centre, while acknowledging the unique nature of rehabilitation services.
Cancellations 7+ days before admission are eligible for refund less administrative deduction
Cancellations between 2–6 days prior attract a cancellation charge; partial refund of balance
No refunds for cancellations within 48 hours, AOR discharge, or after programme commencement
Shubharambh's cancellation policy acknowledges that addiction is a crisis situation and that decisions may be made under pressure. Our policy is designed to be as fair as possible while recognising that bed reservations, clinical team preparation, and resource allocation occur well before admission.
To cancel: WhatsApp +91 8097846830 or email info@shubharambhrehab.com with the patient's name, admission reference, and reason for cancellation. We will respond within 24 hours.
The admission deposit is paid to confirm a bed reservation. The following schedule applies:
| Cancellation Notice Before Admission Date | Deposit Refund | Notes |
|---|---|---|
| 7 or more days before admission | 90% Refunded | 10% administrative charge retained |
| 3–6 days before admission | 50% Refunded | 50% bed reservation charge retained |
| 48 hours – 2 days before admission | 25% Refunded | 75% charge retained for operational costs |
| Less than 48 hours / No-show | No Refund | Full deposit is non-refundable |
This schedule applies to the full programme fee paid at or after admission:
| Circumstance | Refund Amount | Conditions |
|---|---|---|
| Cancellation 7+ days before admission | 90% Refund | 10% administrative fee deducted |
| Cancellation 3–6 days before admission | 60% Refund | 40% cancellation charge retained |
| Cancellation within 48 hours of admission | No Refund | Full programme fee forfeited |
| Voluntary early discharge (with clinical agreement) | Pro-rated | Unused days may be refunded at pro-rated daily rate, less 20% administrative deduction, at sole discretion of management |
| AOR / Against Advice Discharge | No Refund | All fees paid are forfeited — see Section 4 |
| Discharge on disciplinary grounds (substance use on premises, violence, etc.) | No Refund | Full forfeiture of all fees paid |
Note on Pro-Rated Refunds: Any pro-rated refund for early departure is at the sole discretion of Shubharambh management. It is not an automatic entitlement and will be assessed based on the circumstances and stage of treatment.
Recovery requires commitment to the full programme. If a patient chooses to leave the facility against medical or clinical advice (AOR):
Why no refund for AOR? Our clinical team allocates beds, prepares individualised treatment plans, and commits daily resources from the moment of admission. AOR departure means these resources cannot be redirected to another patient who may be waiting. This policy is industry standard for residential rehabilitation facilities.
The following are non-refundable under all circumstances:
Important: Shubharambh does not issue cash refunds. All eligible refunds are processed exclusively to the original payment instrument — bank account, UPI, or card used at the time of payment.
In the rare event that Shubharambh is unable to fulfil a confirmed admission due to:
We will offer a full refund of all amounts paid or a deferred admission at no additional charge. We will communicate such cancellations with the maximum possible notice and will prioritise your admission at the earliest available date.
For any disputes or concerns regarding a refund, please contact our team at info@shubharambhrehab.com. We are committed to handling all matters with fairness, sensitivity, and transparency.
Our admissions and support team is available around the clock for families in need.