Privacy Policy

Information We Collect

Shubharambh collects personal and clinical information necessary to provide safe, effective, and personalised rehabilitation and recovery services. This includes:

• Personal Identification: Full name, date of birth, gender, and government-issued ID for registration and record-keeping
• Contact Information: Phone number, email address, and postal address for communication and follow-up
• Clinical & Addiction History: Substance use history, duration and severity of addiction, previous treatment attempts, co-occurring mental health conditions, and medical history
• Family & Emergency Contact Details: Names, relationships, and contact information of designated family members or guardians
• Financial Information: Payment details for admission and programme fees. We do not store full card numbers or banking credentials
• Digital Information: IP address, browser type, and pages visited on our website collected through standard web analytics

How We Use Your Information

We use the information you provide for the following purposes only:

• Designing and delivering your personalised recovery and rehabilitation programme
• Managing medical and psychological assessments, therapy sessions, and clinical monitoring
• Coordinating care across our multidisciplinary team (physicians, psychologists, counsellors, and support staff)
• Processing admissions, payments, and billing
• Communicating with your designated family member or guardian, only as authorised by you
• Providing aftercare follow-up and relapse prevention support
• Improving our clinical services and programmes based on anonymised, aggregated outcomes data
• Complying with mandatory reporting obligations under Indian law

Confidentiality in Addiction Treatment

Shubharambh upholds the highest standards of confidentiality specific to addiction and mental health treatment:

• Your identity as a patient at Shubharambh will not be disclosed to anyone — including family members, employers, or insurers — without your explicit written consent
• Treatment records are accessible only to members of your clinical care team on a strict need-to-know basis
• All staff — clinical and non-clinical — sign confidentiality agreements as a condition of employment
• Patient lists, treatment details, and clinical notes are never shared externally without your authorisation

Data Sharing & Disclosure

We do not sell, rent, or share your personal data with third parties for commercial purposes. Limited disclosure may occur only in the following circumstances:

• With Your Consent: To a referring doctor, psychiatrist, or healthcare provider when you have given written authorisation
• Legal Obligation: When required by Indian courts, law enforcement, or the Narcotic Drugs and Psychotropic Substances Act, 1985
• Risk to Life: If there is an immediate and credible risk to the life of the patient or another person, disclosure to emergency services may occur
• Service Providers: Trusted technology vendors bound by data processing agreements who support our administrative systems

Data Retention

• Clinical treatment records: Minimum 7 years following discharge, in accordance with Indian healthcare regulations
• Financial and billing records: 7 years as required under the Income Tax Act, 1961
• Anonymised programme outcome data: Retained indefinitely for research and quality improvement purposes
• Website analytics data: Up to 24 months in anonymised form

After the applicable retention period, records are securely destroyed or irreversibly anonymised.

Your Rights

Under applicable Indian data protection law, you have the right to:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete records
• Withdrawal of Consent: Withdraw consent for non-essential data processing at any time
• Portability: Request your treatment records in a transferable format if changing providers
• Grievance Redressal: File a complaint with us and receive a substantive response within 30 days

To exercise any of these rights, contact our Privacy Officer at the details in Section 10.

Cookies & Digital Tracking

Our website uses cookies for the following limited purposes:

• Essential Cookies: Necessary for website functionality and cannot be disabled
• Analytics Cookies: Help us understand how visitors interact with our site, collected in anonymised form through tools such as Google Analytics

We do not use advertising, tracking, or retargeting cookies. You may disable non-essential cookies through your browser settings at any time.

Data Security

We implement robust measures to protect your information:

• Encrypted storage for all digital clinical records
• Role-based access controls limiting record access to treating clinicians only
• Secure, HTTPS-encrypted website and contact forms
• Physical security protocols for paper-based records at our centre
• Mandatory confidentiality and data security training for all staff

In the event of a data breach that may affect your sensitive personal information, we will notify you as required by applicable law.

Family & Guardian Information

Family members who contact Shubharambh on behalf of a patient, or who are designated as emergency contacts, should be aware that:

• Their contact details are stored solely for the purpose of facilitating the patient's care and emergency communication
• Information about a patient's clinical status will only be shared with family members to the extent authorised by the patient or required by law
• Family members who participate in family therapy sessions are asked to maintain the same confidentiality obligations as clinical staff regarding information shared in those sessions

Contact & Grievances

For any privacy-related questions, concerns, or requests, please contact our designated Privacy Officer:

• Phone / WhatsApp: +91 8097846830
• Email: info@shubharambhrehab.com
• Address: Shivtirth Building, Manjari Khurd, Maharashtra — 410401

We are committed to addressing all privacy concerns within 30 days. This policy is reviewed periodically and updated to reflect changes in our operations or applicable law.